1. Introduction

We take the protection of your personal data seriously. This Privacy Policy informs you about the type, scope, and purpose of the collection and use of personal data when using our services or visiting our website.

2. Controller

VIA Fahrdienst GmbH
Bornstraße 24
12163 Berlin
Germany
Email: info@via-fahrdienst.de
Phone: +49 30 985 876 17
Managing Director: Jilalli Siyah

3. What Data We Collect

We process personal data when you:

• Use our contact or booking form
• Contact us by phone or email
• Book a ride or request a quote

This data may include:

• Full name, phone number, email address, postal address
• Pickup and destination addresses, date and time of travel
• Information related to your mobility needs (e.g. wheelchair, walking aids)
• If applicable: medical data necessary for transportation (e.g. transport to therapy)

4. Legal Basis for Data Processing

We process your data on the basis of:

• Art. 6 (1) b GDPR – to fulfill a contract or pre-contractual measures
• Art. 6 (1) f GDPR – legitimate interest in efficient communication
• Art. 6 (1) c GDPR – compliance with legal obligations

5. Data Sharing

We may share your data with:

• Drivers or subcontractors for ride execution
• Insurance providers or public cost carriers (e.g. health insurance)
• Tax authorities or legal advisors, if legally required

6. Data Retention

We retain your data only as long as necessary for the stated purposes or as required by law (e.g. tax laws, contractual claims).

7. Your Rights

According to the GDPR, you have the right to:

• Access your data (Art. 15)
• Rectify incorrect data (Art. 16)
• Erase data (Art. 17)
• Restrict processing (Art. 18)
• Data portability (Art. 20)
• Object to processing (Art. 21)

To exercise these rights, contact us at info@via-fahrdienst.de

8. Cookies and Server Logs

When you visit our website, cookies and server log data (IP address, browser, access time) may be collected to ensure technical stability and optimize performance.

9. Use of Google Maps

We may use Google Maps to display interactive maps on our site. By using these maps, you agree to Google’s data policies.

10. Data Security

We apply appropriate technical and organizational security measures to protect your data from unauthorized access, loss, or manipulation.

11. Policy Updates

We may update this Privacy Policy in response to legal or functional changes. The current version is always available on our website.